Introduction
This document provides step-by-step instructions for sending a user's PIN credential via email or SMS from the Tenant Admin Portal. Admin can securely share the PIN with users via email or SMS, allowing them to use it for authentication without manual setup.
Prerequisites
You must have admin access to the Tenant Admin Portal.
User must be created in the tenant admin portal. For more information, refer to Tenant Admin Portal - How to Create User
You must have a PIN credential. For more information, refer to Tenant Admin Portal - How to Add PIN Credential for User
Steps to Send Pin to a User
Log in to the Tenant Admin Portal.
On the homepage, click Directory, from the left menu panel.
The Users page is displayed.
Click username to edit.
The user details page is displayed.
Go to Credentials tab > PIN > Send PIN.
Do one of the following.
Send Pin Via Email
This section explains how to send a user's PIN through email.
Click Send PIN > select Via Email.
The Send Pin via Email pop-up is displayed.
Do the following
Enter the email ID(s) in the Send Email to field, or select the email ID(s) from the dropdown list.
Click Send.
The PIN is sent to user via email ID(s) successfully.
The PIN is sent to the users email address.
Send Pin Via SMS
This section explains how to send a user's PIN through SMS.
Click Send PIN > select Via SMS.
The Send PIN via Phone Number pop-up box is displayed.
Do the following
Enter the user's phone number in the Enter Phone Number field.
Note: Click the country icon to change the country code.
Click Send.
The PIN is sent to user via SMS successfully.
The PIN is sent to the user's phone number via SMS.
Keywords
Send PIN to User | Share PIN via Email or SMS | Tenant Admin PIN Management | Send User PIN Credential