Introduction
The PIN configuration feature in the Tenant Admin Portal allows the Admin to define PIN format, apply complexity rules, control duplicate PIN usage, and configure lockout behaviour. This guide provides step-by-step instructions to set up secure and customize PIN policies for user authentication.
Steps to configure the PIN credential:
Log in to the Tenant Admin Portal.
On the homepage of the portal, click user profile icon on the bottom left corner of the menu panel.
The user profile menu is displayed.
Go to Tenant Settings.
The Tenant Settings page is displayed.
Go to Advanced tab > PIN.
On the PIN tab do the following as per your requirement:
Allow Duplicates
Turn on Allow Duplicates to permit identical PINs for multiple users.
Click Save .
Enable PIN Complexity Rules
Turn on PIN Complexity Rule to prevent consecutive characters and numbers.
Note: PINs can include letters, numbers, and special characters, but the same character cannot repeat more than twice in a row.
Example:
Invalid:
arppp123Valid:
arpp135,b#7f4
Click Save .
Configure Maximum PIN Attempts
Select Configure Maximum PIN Attempts to set the number of retries allowed.
Default: 3 attempts
Maximum: 5 attempts
Click Save .
Enable Action on Max PIN Attempts
Turn on Enable Action on Max PIN Attempts to block users after reaching the limit.
Default block duration: 5 minutes
Maximum: 30 minutes
Click Save .
Select any one option ( to choose PIN Configuration Type)
Numeric 4-Digit PIN (Default): Allows only a 4-digit numeric PIN.
Numeric 6-Digit PIN: Allows only a 6-digit numeric PIN.
Open PIN: Allows a PIN of 8 to 15 characters using letters, numbers, and special characters.
Click Save .
The confirmation dialog box is displayed.
Enter Confirm in the text field.
Click Apply Action to save the changes.
The PIN configuration is updated successfully after every save action.
