Steps to reset PIN:
Log in to the Tenant Admin Portal.
On the homepage of the portal, click Directory on the left menu panel.
The Users page is displayed.
Click user name to edit.
The user details page is displayed.
Go to Credentials tab > select PIN.
Do one of the following:
Edit PIN :
Select Edit icon.
The Add PIN pop-up box is displayed.
On the pop-up box, do the following:
Enter new PIN.
Re-enter new PIN.
Enter the recipient's email address to share the PIN.
Click Save.
The PIN is reset successfully.
Send reset PIN email:
Select Send Reset PIN Email.
The Email Invitation Preview pop-up box is displayed.
On the pop-up box, do the following:
Enter recipient email address.
Note: The registered email ID will appear as the default.
Enter Email Subject.
Note: The default email subject is 'Your Admin has invited you to reset pin'.
Enter Email Body.
Note: The default email body is 'Hi Username,
Please reset pin by clicking the link below'.
Click Save.
Note: The user portal link will be auto-attached to the email.
The PIN reset email is sent successfully.
