Skip to main content

Tenant Admin Portal - How to View and Delete TOTP (Time-Based One-Time Password)

This document provides steps on how to view and delete a Users authenticator app under TOTP.

Introduction

The Credentials tab on the User details page in the Tenant Admin Portal allows administrators to view and manage the credentials assigned to a user. One of these credentials is TOTP (Time-based One-Time Password), which links the user’s account to an authenticator app, such as Google Authenticator or Microsoft Authenticator, that generates a time-based one-time code for multi-factor authentication.

Note: TOTP can be used only as a second factor under MFA.

Prerequisites

Steps to View and Delete TOTP

  1. Log in to the Tenant Admin Portal.

  2. On the home page of the portal, click Directory icon on the left panel menu.

    The Users page is displayed.

  3. Click user name to edit.

    The User details page is displayed.

  4. Click Credentials tab > Select TOTP.

    The TOTP screen is displayed.

  5. Click the Delete Icon.

    The Confirm Deletion pop-up box is displayed.

  6. Click Delete.

    Note: Deleting the TOTP credential removes the authenticator app registration from the user’s account. The user can no longer authenticate with TOTP until they register an authenticator app again.

The Authenticator app is removed.

Keywords

| View TOTP | Delete TOTP | Remove TOTP credential | TOTP | Time-based One-Time Password | Authenticator app | Reset authenticator app | User credentials | Credentials tab | User details | Directory | Multi-factor authentication |

Related Articles
Did this answer your question?