This document provides steps to troubleshoot a blocked TrueDepth Camera in iPhone.
iPhone suddenly prompts that a problem was detected with the TrueDepth Camera and Face ID has been disabled.
Follow the steps below to ensure TrueDepth Camera is not blocked in the iPhone.
Step 1: Clean the front-facing camera
Check and make sure nothing is covering your camera. Ensure that the camera area, including the lens and sensor array, is uncluttered and free of obstructions. If your device has a case or tempered glass, remove it and use the camera again.
Gently clean dirty TrueDepth cameras using a microfiber cloth.
Step 2: Put the phone in Airplane mode
To turn on airplane mode, pull down the control menu and click on the Airplane icon.
Step 3: Force Restart
1. Simultaneously press and hold the side button on your iPhone and hold the volume up or down button.
2. Hold the side button till the apple logo appears and then let go of the side button. This will restart your device.
3. Enter your device code when prompted. Now pull down your control menu and turn off airplane mode.
Restarting the device may fix the issue. If you still get errors, proceed to the next steps.
Step 4: Reset Face ID
1. Go to Settings, then navigate to Face ID and Passcode on your device.
2. Tap Reset Face ID.
3. Navigate to Face ID and Passcode again.
4. Tap Set Up Face ID.
5. Follow the on-screen instructions to complete the setup.
Step 5: Update Your Device to the Latest Version
1. Back up your device using a computer or iCloud.
2. Plug your gadget into power, then connect it to a reliable Wi-Fi internet source.
3. Launch the device’s settings menu, select General, and tap Software Update.
4. Select the one that best suits your needs if you get two distinct software update options.
5. Tap on Download and Install to begin downloading the new OS version.
6. Enter your Passcode, then select Install Now.
Step 6: Reset Your iPhone’s Settings
1. Backup your device using a computer or iCloud.
2. Open device settings and select General.
3. Select the Transfer or Reset option.
4. Choose Reset.
5. Tap Reset All Settings.
6. Follow on-screen instructions to complete the reset process.
If you continue to get the error. then you should visit iPhone Repair & Service for the iPhone inspection.