Introduction
This document explains two ways to work with logs in the Oloid Verify app. Logs record the app’s activity and events, and they help you find and fix issues on an endpoint.
Prerequisite
Debug logs must be enabled for the endpoint in the Tenant Admin Portal. For more information, refer to How to Enable Debug Logs
The endpoint must be paired, so the Oloid Verify app opens on the preview screen. For more information, refer to How to pair an Oloid Verify endpoint
Share logs to another iPad
View the log report on the iPad and share it with another iPad or iOS device, for example using AirDrop.
Steps to View and Share Logs
Launch the Oloid Verify app.
Tap the screen four times with one finger.
The OnDevice Sync Report pop-up is displayed.
Tap VIEW LOGS.
The log report is displayed.
Tap the Share button in the top-right corner of the report.
Note: Select AirDrop and choose the iPad or iOS device you want to send the logs to.
The logs are shared with the selected device.
Upload Logs to Firebase
Upload the logs from Admin Mode to Firebase, where they’re stored for troubleshooting.
Steps to Upload Logs
Launch the Oloid Verify app.
Double-tap the preview screen with two fingers to open Admin Mode.
Tap YES-CONTINUE.
The Settings screen is displayed.
In the Health Check section, tap Start.
The Please Select Health Type pop-up is displayed.
Tap Upload Logs.
The logs are uploaded to Firebase.
Keywords
Oloid Verify debug logs | Share debug logs Oloid Verify | Oloid Verify upload logs