Problem: M-Tag Name is not showing in the App.
When the App is launched and user is near the door (within the required range), the M-Tag name (door name) doesn’t show up.
Probable Cause:
Bluetooth is disabled on the phone
M-Tag has run out of the battery
Hardware issue
Solution:
Check if Bluetooth is enabled on the phone. In case Bluetooth is disabled in the phone, user should see a banner on top to enable Bluetooth. Enable the Bluetooth and then try again.
If Bluetooth is enabled in the phone and still unable to view the M-Tag name (door name), there is a possibility that the M-Tag has run out of battery. Try replacing the battery by following the below steps –
a. Remove the Oloid Case.
b. Remove the M-Tag.
c. Remove the back panel of the M-Tag.
d. Take out the battery carefully and insert a new one.
e. Replace the back panel of the M-Tag and place it in the Oloid case.
f. Put back the Oloid case on the RFID reader.
Now try again.
If the app still fails to show the M-Tag name (door name), contact support@oloid.ai